Refund and Returns Policy

Ndzitha IT Solutions (Pty) Ltd

Returns, Refunds, and Warranty Policy

At Ndzitha IT Solutions, we are committed to providing high-quality IT hardware and accessories. This policy is structured to ensure complete compliance with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

1. Change of Heart / Online Shopping “Cooling-Off” Period (ECTA)

Because you are purchasing online, you are legally entitled to a 7-day “cooling-off” period under Section 44 of the ECTA:

• Timeframe: You may cancel your purchase and return the goods for any reason within 7 days of receiving them.
• Condition: The goods must be returned unused, undamaged, and in their original, unopened packaging.
• Cost: The logistics risk and cost of returning the goods for a change of heart are strictly at the consumer’s expense. A restocking fee of 15% of the purchase price of the product may apply.
• Exclusions: This cooling-off period does not apply to goods made to custom specifications or software where the security seal/license has been broken.

2. 6-Month Implied Warranty of Quality (Section 56 of the CPA)

All hardware sold by us carries an automatic 6-month implied legal warranty of quality.

• Your Rights: If your product is found to be materially defective, unusable, or unsafe within 6 months of delivery, you have the legal right to choose your remedy:
  1. A full cash/electronic Refund.
  2. A Replacement unit of equal value.
  3. A Repair of the item.
• The Choice is Yours: In line with CPA regulations, the supplier cannot force you to accept a repair or a store voucher if you legally choose a refund or replacement.
• Cost: Returns of genuinely defective goods within the 6-month window are at our risk and expense.
• Exclusions: This warranty does not cover defects caused by normal wear and tear, customer negligence, accidental damage, power surges, or alteration/disassembly of the hardware by an unauthorized party.

3. Failed Repairs (CPA Section 56(3))

If you choose to have a defective item repaired, the repair carries a legal 3-month warranty. If the same defect reoccurs—or a new defect emerges—within 3 months of that repair, we will automatically replace the item or issue a full refund. No further repair attempts will be forced upon you.

4. Goods Not Seen Before Purchase / Incorrect Delivery

Under Section 20 of the CPA, if you did not have the opportunity to physically inspect the goods before delivery (standard for online retail), you have the right to inspect them upon arrival. You may reject the delivery within 10 business days and receive a full refund if:

• The type and quality of the goods do not match what was reasonably contemplated in the agreement.
• The goods differ materially from the product description or specifications on our website.

5. Refund Processing Time

• Where a refund is approved under the CPA or ECTA, payments will be processed back to the original payment method (e.g., EFT or Ozow gateway) within 15 business days of receiving and verifying the returned items.
• Proof of Purchase: All returns, exchanges, or refund requests must be accompanied by an official tax invoice or digital sales record from our online store.

6. Non-Returnable Items

For security and hygiene reasons, the following cannot be returned once the seal is broken:

• Software licenses or digital keys.
• External storage devices (USB drives/External SSDs).
• Items specifically customized or upgraded (e.g., extra RAM added) at the customer’s request.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ndzitha.tech.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ndzitha.tech and send your item to: 5th Floor Bloukrans Building, Lynnwood Bridge, 0081

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 5th Floor Bloukrans Building, Lynnwood Bridge, 0081.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@ndzitha.tech for questions related to refunds and returns.